How do I check my balance?
Please dial 2554545 and follow the voice prompt.(Note that your default password is 1111,which can be changed by subscriber).
Why cant I make call and I still have money on my phone?
Check if the phone is not blocked.
I forgot my unblocking code, what can I do?
Please call the Customer service (2551010-13)
Why can’t I make trunk, GSM or International calls while I can call others?
You may not have enough money on your phone. Please check your balance or you may have mistakenly blocked your phone.
How can I prevent my line from unauthorized use?
Please lock your phone after use. You can get a copy of our code blocking instruction by calling the customer service
I forgot my account balance-checking password, what can I do?
Please call the customer service.
How much am I charging for calling your customer service?
Our customer service hotlines are free.
How can I get my call details?
Call details are sent on request. Please call the Customer service for more information.
How do I configure my computer to connect to Webcom?
You need to bring your system to the office for configuration.
I am a Computer guru, cant I get instruction on how to do it?
If you know you can configure it on your own, it’s easy! Just click on your operating system below and follow the procedures, which appear, on your screen
.
Windows 98
Windows XP
When I dial in, it says that my username or password is invalid but I know they are correct. What do I do?
Please make sure that the Caps Lock on your keyboard is not on. If your Caps Lock is not on, and you are sure that you are entering your username and password correctly, check your balance if you still have money on your phone.
When I dial in, it says there is no dial tone.
Ensure that the modem selected is the modem installed. Ensure the modem is connected to the phone line. Plug your phone line to the port on the computer labeled “line” and try to connect. PROBLEM PERSISTS, if you have never connected with your modem, plug the line in port labeled “phone” and try to connect. PROBLEM PERSISTS, Plug your phone line into the phone box and check if you hear a dial tone. If you do, then the modem is faulty.
Error Message: Line is busy.
Use the second Access number i.e. 2552577
Why am I getting connection slower than capability of my modem?
Some of the factors that determine your computer’s performance include the processor speed, the amount of available RAM, and the number of programs running, among others. These factors also determine how your computer performs when connecting to the Internet. You may want to start by checking these and making sure that what appears to be slow speeds is not simply a general computer performance issue.
Static electricity caused by radio signals, power lines, and other sources interfere with most 56K modem signals, forcing them to fall back to 42-50Kbps.
There may also be a problem with your modem. If you are connecting at a very slow speed (around 30Kbps or lower), make sure your modem has the latest drivers installed. Also, make sure that the cord from your modem to the phone socket is as short as possible.
Why is it taking long for pages to load?
Slow-loading pages could be as a result of a noisy telephone line, which often occurs in places where there are many telephone extensions that are not built for Internet connections. It is also more likely to occur if you have a 28.8Kbps modem. Another way to soup up your connections is to add memory to your computer. It could also be due to the site you are visiting, either the bandwidth to the web server is very low or the page is very heavy
Normally get a very good connection speed but downloads from some sites are quite slow. Can you explain why?
There are a number of factors that can affect this:
• The speed of the server hosting the site you are downloading from.
• The amount of traffic currently on the Internet.
• The number of people downloading from the same server at the same time as you.
Why does my connection sometimes disconnect or stop working?
If a call-waiting feature is enabled on your line, an incoming call could cause disconnection. You may disable the call-waiting feature before connecting to the Internet. Calling the customer service can do this.
If your phone is in a PABX environment there could be line noise or interference from the switching of the PABX, this may cause the modem to disconnect.
You can make some changes to your dial-in settings so that new calls do not interrupt your session. Also, if someone picks up another extension of your telephone line, this may also cause your modem to disconnect.
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