How do I check my balance?

   Please dial *255* or  2554545 and follow the voice prompt. Note that your  default password
   is 1111, which can be changed by subscriber).

   Why cant I make call and I still have money on my phone?

   Check if the phone is not blocked.

   Please call the Customer service (2551010-13)

  You may not have enough money on your phone. Please check your 
   balance or you may have mistakenly blocked your phone.

   Please lock your phone after use. You can get a copy of our code
   blocking instruction by calling the customer service

   I forgot my account balance-checking password, what can I do?

   Please call the customer service.

   Our customer service hotlines are free.

   Call details are sent on request. Please call the Customer service for more  information.

   You need to bring your system to the office for configuration.

    If you know you can configure it on your own, it’s easy! Just click on your operating system 
    below and follow the procedures, which appear, on your screen
.

   Windows 98

   Windows 2000

   Windows XP

   When I dial in, it says that my username or password is invalid but  I know they are
   correct. What do I do?

   Please make sure that the Caps Lock on your keyboard is not on. If your  Caps Lock is not
   on, and you are sure that you are entering your  username and password correctly, check
   your balance if you still have  money on your phone.

   When I dial in, it says there is no dial tone.

   Ensure that the modem selected is the modem installed. Ensure the  modem is connected
   to the phone line. Plug your phone line to the port  on the computer labeled “line” and try to
   connect. PROBLEM  PERSISTS, if you have never connected with your modem, plug the 
   line in port  labeled “phone” and try to connect.   PROBLEM PERSISTS, Plug your phone 
   line into the phone box and check if you hear a dial tone. If you do, then the modem is faulty.

   Error Message: Line is busy.

   Use the second Access number i.e. 2552577

   Why am I getting connection slower than capability of my modem?
 
   Some of the factors that determine your computer’s performance include the processor
   speed, the amount of available RAM, and the number of programs running, among others.
   These factors also determine how your computer performs when connecting to the Internet.
   You may want to start by checking these and making sure that what appears to be slow
   speeds is not simply a general  computer performance issue.
 
   Static electricity caused by radio signals, power lines, and other sources interfere with most
   56K modem signals, forcing them to fall back to  42-50Kbps. There may also be a problem
   with your modem. If you are connecting at a very slow speed (around 30Kbps or lower), 
   make sure your modem has the latest drivers installed. Also, make sure that the cord from
   your modem to the phone socket is as short as possible.

   Why is it taking long for pages to load?

    Slow-loading pages could be as a result of a noisy telephone line, which often occurs in
    places  where there are many telephone extensions that are not built for Internet
    connections. It is also more likely to occur if you have a 28.8Kbps modem. Another way to
    soup up your connections is to add memory to your computer. It could also be due to the
    site you are visiting, either the bandwidth to the web server is very low or the page is very
    heavy

   Normally get a very good connection speed but downloads from
   some sites are quite slow. Can you explain why?

  There are a number of factors that can affect this:
      •   The speed of the server hosting the site you are downloading from.
      •   The amount of traffic currently on the Internet.
      •   The number of people downloading from the same server at the
           same time as you.

   Why does my connection sometimes disconnect or stop working?

    If a call-waiting feature is enabled on your line, an incoming call could cause disconnection.
   You may disable the call-waiting feature before connecting to the Internet. Calling the
    customer service can do this. If your phone is in a PABX environment there could be line
    noise or interference from the switching of the PABX, this may cause the modem to
    disconnect. You can make some changes to your dial-in settings so that new calls do not
    interrupt your session. Also, if someone picks up another extension of your telephone line,
    this may also cause your modem to disconnect.